Privacy Policy

1.Who we are

This Privacy Policy explains how Fabiane Coletti Furlan da Silva ("we," "us," or "our"), operating under the brand Natural Root Oil, collects, uses, shares, and protects personal information when you visit our website and sales pages, purchase our digital products, access our members area, or otherwise interact with us (together, the "Services").

By using the Services, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Services.

2.Information we collect

Information you give us

• Contact and account details: name, email address, phone number, and login credentials for the members area.
• Order details: the products you buy, order amounts, dates, and billing address.
• Communications: messages you send to support, survey answers, and posts or comments in our private community.

Payment information

Payments are processed by third-party payment processors. We do not receive or store your full card number. The processor handles your payment data under its own privacy policy and security standards (such as PCI-DSS). We may receive limited details, such as the last four digits of your card, the payment status, and the transaction ID.

Information collected automatically

• Device and usage data: IP address, browser type, device type, operating system, pages viewed, time spent, and the links you click.
• Approximate location: city, state, or country inferred from your IP address.
• Referral and campaign data: the ad, website, or link that brought you to us (including UTM parameters).
• Video engagement: whether and for how long you watched videos on our pages.

3.How we use your information

• To process your orders, deliver your access, and manage your account.
• To provide customer support and handle refund and guarantee requests.
• To send transactional messages, such as order confirmations, access links, and important updates.
• To send marketing emails about our products, where permitted by law (you can opt out at any time).
• To measure and improve our website, content, and advertising.
• To show you relevant ads on other platforms (see "Cookies & tracking").
• To prevent fraud, chargeback abuse, and unauthorized access.
• To comply with legal obligations and enforce our terms.

4.How we share your information

We do not sell your personal information for money. We share it only as described below:

• Service providers: companies that help us run the business, such as payment processors, checkout platforms, members-area and video hosting, email delivery, customer support tools, and cloud hosting. They may use your information only to provide services to us.
• Advertising and analytics partners: platforms such as Meta (Facebook/Instagram), Google, TikTok, and attribution tools may receive device and browsing data through cookies and pixels. Under some state laws, this may count as "selling" or "sharing" personal information for targeted advertising. You can opt out (see Section 9).
• Legal reasons: when required by law, subpoena, or court order, or to protect our rights, users, or the public.
• Business transfers: if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: in any other case where you ask us to or agree to it.

5.Cookies & tracking technologies

We and our partners use cookies, pixels, tags, and similar technologies to keep the site working, remember your preferences, measure performance, and deliver and measure ads.

• Essential: required for checkout, login, and security.
• Analytics: help us understand how visitors use the site.
• Advertising: help platforms show you relevant ads and measure their results.

You can block or delete cookies in your browser settings. Blocking essential cookies may affect how the site works. You can also manage ad preferences directly with each platform, or through the Digital Advertising Alliance and Network Advertising Initiative.

Global Privacy Control: where required by law, we treat a Global Privacy Control (GPC) browser signal as a valid request to opt out of the sale or sharing of your personal information for that browser. Do Not Track: there is no common industry standard for "Do Not Track" signals, so we do not currently respond to them.

6.Emails & marketing

If you buy from us or sign up, we may send you marketing emails. Every marketing email includes an unsubscribe link, and we honor opt-out requests in accordance with the CAN-SPAM Act. You can also opt out by emailing naturalrootsupport@gmail.com.

Even if you unsubscribe from marketing, we may still send transactional messages related to your purchases and account.

If we send text messages, we will do so only with your consent. You can reply STOP at any time to opt out. Message and data rates may apply.

7.Data retention

We keep personal information for as long as your account is active, as needed to provide the Services and lifetime access you purchased, and as required for legitimate business purposes such as accounting, tax, fraud prevention, and resolving disputes. When it is no longer needed, we delete or de-identify it.

8.Security

We use reasonable administrative, technical, and physical safeguards, including encrypted connections (HTTPS), to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. Please keep your login credentials private. If we learn of a data breach that affects you, we will notify you as required by applicable law.

9.Your privacy rights

Depending on the state where you live (for example California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and others with consumer privacy laws), you may have the right to:

• Know and access the personal information we hold about you.
• Correct inaccurate personal information.
• Delete personal information we collected from you, subject to legal exceptions.
• Get a copy of your information in a portable format.
• Opt out of the sale or sharing of your personal information, targeted advertising, and certain profiling.
• Appeal our decision if we deny your request.

To make a request, email naturalrootsupport@gmail.com with the subject line "Privacy Request" and the email address used for your purchase. We will verify your identity before acting on a request, and we will respond within the time required by law (generally 45 days). You may use an authorized agent where the law allows. We will not discriminate against you for exercising any of these rights.

If we deny your request, you may appeal by replying to our response with the subject line "Privacy Appeal." If you are not satisfied with the outcome of your appeal, you may contact your state Attorney General.

Nevada residents may submit a request to opt out of the sale of covered information by emailing naturalrootsupport@gmail.com.

10.Notice to California residents

This section applies under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA). In the last 12 months, we have collected the following categories of personal information:

We collect this information from you, your device, and our service and advertising partners, for the purposes described in Section 3. We do not collect "sensitive personal information" for the purpose of inferring characteristics about you, and we do not knowingly sell or share the personal information of consumers under 16.

Do Not Sell or Share My Personal Information: to opt out, email naturalrootsupport@gmail.com with the subject line "Do Not Sell or Share," or enable Global Privacy Control in your browser.

Shine the Light: California residents may request information about disclosures of personal information to third parties for their direct marketing purposes by contacting us at naturalrootsupport@gmail.com.

11.Children's privacy

The Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under 13, in accordance with the Children's Online Privacy Protection Act (COPPA). If you believe a child has given us personal information, contact us at naturalrootsupport@gmail.com and we will delete it.

12.International users

The Services are operated from and intended for users in the United States. If you access them from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate, which may have different data protection laws than your country.

13.Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If the changes are material, we will provide additional notice, such as by email or a notice on the site.

14.Contact us

If you have any questions about this Privacy Policy or want to exercise your rights, contact us:

This policy describes our general practices. Nothing in it limits any rights you have under applicable law.